Although you are protected by our Two-Factor Authentication while you initiate a high-risk transaciton (for example, Non-registered Third Party Account Transfer (include OCBC Bank and Other Bank Account Transfer, Telegraphic Transfer, CHATS and HK-Macau Instant Remittance), Bill payment to designated merchants and Overseas ATM Cash Withdrawal Setting), the following security tips are highly recommended:
- Check carefully if the details in the SMS are the same as the transaction you want to conduct before entering the Security Key No. to confirm the transaction.
- Ensure nobody is watching you while inputtig your Security Key No. and Dual Password
- Do not disclose your Security Key No. and Dual Password to anyone including our bank staff (it is not necessary for the Bank's employee to know the Security Key No. and Dual Password)
- An SMS will be sent to your mobile phone after a high-risk transaction done. Please check carefully the details in the SMS must be the same as the transaction you have just completed.
- Security Key No. SMS will only be sent to customer's pre-registered mobile phone number and not be forwarded to other mobile number even if customer has subscribed "SMS Forwarding Service" provided by telecommunications service providers in Hong Kong.
- Please inform the bank staff to stop the service temporary at once if you have lost your mobile phone
- If you have changed your mobile phone no., please inform the bank to update.
- Before you finish the high-risk online transaction, do not leave your eBanking devices (e.g. personal computer, mobile phone or palm) unattened in the middle of a session.
- Automatically reduce transaction limit. Transaction limit for "Non-registered Third Party Account Transfer" (including OCBC Bank and Other Bank Account Transfer, Telegraphic Transfer, CHATS and HK-Macau Instant Remittance) will be reset to Zero automatically if no such fund transfer was conducted for more than 12 months. To reset the limit, please submit a Personal eBanking Service - Alteration Request Form to any of your branches.