Retail Banking

Head of Branch (Ref: VL/BR-BM/INT)

Responsibilities

• Implement business plans to achieve pre-set branch profit objectives
• Exercise credit assessment with prescribed limit of lending authority
• Manage branch staff to provide high quality of services to customers
• Ensure all daily transactions are complied with the Bank’s policies and procedures

Requirements

• ​Bachelor's degree in Business Administration or related disciplines
• Minimum 7 years’ banking experience
• Must possess solid branch management experience
• Good connection with local markets with proven track record of success in business achievement
• Possess qualifications of ECF-RWM would be an advantage

Premier Banking Relationship Manager (Ref: SYL/BR-WMM/INT)

Responsibilities

• Serve and provide wealth management services to high-net-worth customers
• Promote various investment products to meet business targets
• Provide marketing support to branch staff

Requirements

• ​Bachelor's degree in Finance, Economics or related disciplines
• Minimum 5 years’ experience in handling affluent customers
• Pass in HKSI and IIQE Licensing Examinations
• Preferably with CFA or CFP qualifications
• Possess qualifications of ECF-RWM would be an advantage
• Strong sales driven and result-oriented
• Proficiency in both written and spoken English, Chinese and Putonghua

SME Relationship Manager (Ref: SYL/BR-SME/INT)

Responsibilities

• Promote and solicit commercial / other business
• Implement business strategies to cultivate and expand commercial accounts
• Develop and maintain quality loan portfolio
• Exercise prudent credit assessment
• Manage and train up branch staff
• Promote and cross sell banking products and services
• Other tasks assigned by supervisor

Requirements

• ​Bachelor's degree preferably with RI and insurance registered qualification
• Minimum 5 years solid experience in banking industry, experience in corporate/ SME banking is preferred
• Sound knowledge on Commercial lending
• Strong sales driven and result-oriented
• Proficiency in both written and spoken English, Chinese and Putonghua
• Possess qualifications of ECF-CRM would be an advantage

Personal Banking Manager (Ref: SYL/BR-PBM/INT)

Responsibilities

• Promote full range of retail products to customers
• Solicit new businesses and maintain long-term relationship with customers
• Provide quality services to customers and satisfy their changing financial needs

Requirements

• ​Bachelor's degree in any disciplines, preferably major in Business, Finance or Marketing
• Minimum 3 years’ banking experience in selling investment, insurance and various retail products
• Pass in HKSI and IIQE Licensing Examinations
• Possess qualifications of ECF-RWM would be an advantage
• Excellent customer service and interpersonal skills
• Strong self-motivation and ability to work under pressure
• Proficiency in both written and spoken English, Chinese and Putonghua

Deputy Branch Manager (Ref: CL/BR-DBM/INT)

Responsibilities

• Assist Branch Manager to supervise and monitor daily branch operations
• Ensure the branch is operated in accordance with the established rules, procedures and guidelines
• Perform cross selling of bank products

Requirements

• Diploma or above
• Pass in HKSI and IIQE Licensing Examinations
• Minimum 7 years’ relevant experience
• Good communication and interpersonal skills
• Strong self-motivation and able to work under pressure
• Proficiency in both written and spoken English, Chinese and Putonghua

Customer Service Manager / Officer (Ref: CL/BR-CSO/INT)

Responsibilities

• Assist in supervising counter service to ensure the branch is operated in accordance with the established rules, procedures and guidelines
• Perform cross selling of bank products

Requirements

• Diploma or above
• Pass in HKSI and IIQE Licensing Examinations
• Minimum 2-5 years' banking experience
• Good communication and interpersonal skills
• Strong self-motivation and able to work under pressure
• Proficiency in both written and spoken English, Chinese and Putonghua
• Candidates with less experience or qualifications will be considered as Officer

Teller (Ref: CL/BR-T/INT)

Responsibilities

• Handle counter transactions and cross-sell banking products

Requirements

• Secondary education or above
• Minimum 1 year teller experience
• Detail-minded, customer-oriented and proactive
• Good communication and interpersonal skills
• Pass in IIQE and HKSI Licensing Examinations is an advantage

SME Relationship Manager - Team Head (Ref: SYL/BR-SMETH/INT)

Responsibilities

• ​Promote and solicit commercial / other business
• Implement business strategies to cultivate and expand commercial accounts
• Develop and maintain quality loan portfolio
• Exercise prudent credit assessment
• Manage and train up branch staff
• Promote and cross sell banking products and services
• Other tasks assigned by supervisor

Requirements

• Bachelor's degree preferably with RI and insurance registered qualification
• Minimum 7 years solid experience in corporate/ SME banking, with at least 3 years' experience as supervisory role is preferred
• Sound knowledge on Commercial lending
• Strong sales driven and result-oriented
• Possess qualifications of ECF-CRM would be an advantage
• Proficiency in both written and spoken English, Chinese and Putonghua
• Sound knowledge on Commercial lending
• Strong sales driven and result-oriented
• Proficiency in both written and spoken English, Chinese and Putonghua

Currently no vacancy in this area

Currently no vacancy in this area

Business Manager – Client on-boarding, Commercial Banking Cash (Ref: CL/CCC-AM/INT)

Responsibilities

• Acquire New-to-Bank clients to SME segment
• Act as the single point of contact, managing the end-to-end KYC process
• Conduct customer due diligence, AML assessment, FATCA and CRS in accordance with regulatory requirements
• Achieve individual business targets and contribute to the performance of the team
• Proactive connect with key contact persons from channels for business expansion
• Timely communication with clients regarding inquiries on know your customer requirements
• Client experience management via handling of customer inquiries with timely response

Requirements

• ​Bachelor’s degree in Business, Finance or related disciplines 
• Minimum 1 year SME banking experience in customer relation management is preferred
• Good interpersonal and communication skills
• Proactive, sales and result oriented
• Proficiency in spoken and written English and Chinese (including Mandarin)
• Fresh university graduate is welcomed
• Candidates with less experience will be considered for Associate

Business Officer- Account opening team, Commercial Banking Cash (Welcome Fresh Grad.) (Ref: CL/CCC-AM/INT)

Responsibilities

• Handle client new account opening requests received from online banking platform
• Perform end to end process including document preparation in accordance with regulatory requirements
• Timely communicate with clients regarding inquiries on know your customer requirements
• Handle customer feedback and inquiries
• Achieve individual business targets

Requirements

• ​Bachelor’s degree in Business, Finance or related disciplines
• Good interpersonal and communication skills
• Proactive, sales and result oriented
• Proficiency in spoken and written English and Chinese (including Mandarin)
• Fresh university graduate is welcomed

Team Head – Commercial Banking Cash (Ref: SS/CCC-THCCC/INT)

Responsibilities

• Assist Department Head to manage a dedicated team of business managers (channel sales) to acquire operating accounts of offshore / local companies as part of Bank’s strategy to grow CASA base and market share
• To manage the daily operation of team to ensure delivery of quality service and meet job objectives such as SLA on account onboarding, conduct CDD by risk base approach, monitor capacity and daily productivity etc.
• Ensure client services are provided and in compliance with the Bank internal policies and regulatory requirements
• Play a key role in leading the team to engage and build a good relationship with Corporate Secretaries for quality referral and collaborate closely with different internal stakeholders
• Engage in project to support new initiatives / business model of the Bank

Requirements

• Bachelor's degree in Business, Finance or related disciplines
• Minimum 6 years’ banking experience, preferably in business banking segment
• Sound knowledge of KYC and CDD procedures
• Strong sales background with ability to expand channels to grow the business
• Strong leadership, interpersonal and communication skills
• Proactive, sales and result oriented
• Willing to work under pressure and able to meet tight deadline
• Proficiency in written and spoken English, Cantonese and Mandarin

Relationship Manager, Commercial Banking Cash (Ref: SS/CCC-RM/INT)

Responsibilities

• Manage a portfolio of high CASA and revenue SME customers
• Build sales pipelines & deliver both Deposit Balance and Revenue KPIs
• Provide professional advice/service to clients on transaction banking and different business financial needs
• Work with internal business partners to identify sales opportunities and financial products/service to engage high-value customers to further anchor the banking relationship for long-term growth
• Conduct periodic reviews of portfolio customers to ensure proper due diligence and KYC

Requirements

• Bachelor's degree in Business, Finance or related disciplines
• Minimum 4 years of relevant experiences in banking or financial services industry with 2 years of SME/corporate customer relationship management is preferred
• Strong track record of meeting CASA and revenue KPIs as well as fee income KPI i.e. I&I, FX
• Articulate with strong communication and negotiation skills
• Sales driven and result oriented
• Proficiency in both written and spoken English, Cantonese and Putonghua
• Candidates who completed and passed HKSI and IIQE licensing exams are preferred
• Candidates with less experience will be considered for officer grade

Currently no vacancy in this area

VP/ AVP, Insurance Products (Ref: BL/INS-IP/INT)

Responsibilities

• ​​Manage the product development process and manage existing product portfolio to match the product & distribution strategy (cover life, GI and MPF)
• ​​Provide support in formulating insurance product strategies and business plans with detailed product intelligence and market research for meeting business targets
• ​​Lead the implementation of business tactics, collaboration with various functions and act as subject matter expert in cross functional projects
• ​​Contribute to the development, implementation and oversight of policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Requirements

• ​Bachelor's degree / Diploma or above with professional qualifications such as FLMI / LOMA
• ​​Minimum 8 years of experience in insurance products, preferably with exposure to the bancassurance, project management or insurance sales
• ​​Strong business acumen and marketing sense
• ​​Good communication and analytical skills
• ​​Sound knowledge of application software including Excel & PowerPoint
• ​​Work independently, self-driven & good team players

Assistant Manager/Manager, Operations & Projects (Ref: BL/INS-AMMOP/INT)

Responsibilities

• ​​To take care centralized operation functions to deliver effective and quality back office services to support high standard customer services and business activities
• ​​To be engaged in project delivery of General Insurance Model Transformation

Requirements

• ​Higher Diploma or above
• ​​At least 3 years working experience in Insurance Operations, General Insurance is preferable
• ​​Collaborative, self-initiative & positive to changes
• ​​Sense of customer services and continuous improvement, risk alertness
• ​​Good verbal and written communication skill
• ​​Preferably with accounting experience
• ​​Good at Microsoft office including and not limited to Words, Excel and PowerPoint

Manager, Marketing (Ref: BL/INS-M-MKT/INT)

Responsibilities

• ​​​Support on the implement of insurance sales strategies, in order to maximize the sales revenue of the branch network
• ​​Work closely with branch frontline staffs to support on General Insurance and sales strategies
• ​​Cooperate with and work closely with principal insurers to follow up the latest insurance business portfolio
• ​​Handle and following up customers enquiries and instruction
• ​​Deliver effective and quality client services

Requirements

• ​Bachelor's degree in business administration
• ​​At least 4 years working experience in General Insurance field
• ​​Good command of General Insurance knowledge with proven marketing experience
• ​​Self-initiative, open minded and collaborative
• ​​Strong sense on customer services and continuous improvement
• ​​Pass in IIQE Licensing Examinations
• ​​Good verbal and written communication skills
• ​​Proficiency in both English and Chinese
• ​​Good at Microsoft office including and not limited to Words, Excel and PowerPoint

Currently no vacancy in this area

Currently no vacancy in this area

Currently no vacancy in this area

Premier Relationship Manager, Offshore (Ref: SYL/OFS-RM/INT)

Responsibilities

• Working closely with Business Development Managers to ensure smooth hand-over and partnership in managing customer experience
• Up-sell, cross sell and provide regular market updates for investment and insurance products to customers
• Contribute to the bottom-line of Premier Banking through the accomplishment of revenue and growth targets
• Constantly identifying customer’s needs and opportunities
• Provide quality and professional services to wealth customers, ensuring superior customer service and contribute to the overall customer experience of Premier Banking
• Develop and entrench in the relationship with the customers, acquiring New-to-bank customers through existing customers
• Compliant with local laws, regulations, bank’s policies, including risk management policies and procedures

Requirements

• Bachelor's degree
• A pass in HKSI 1,7,8 and IIQE 1,2,3 will be an advantage
• Possess qualifications of ECF-RWM would be an advantage
• At least 5 years of sales experience, preferably in a Banking environment
• Team player, sales-driven with good interpersonal skills
• Sound knowledge of banking products, such as insurance and wealth management products in mainland, Hong Kong and Singapore
• Proficiency in MS office applications
• Good presentation and communication skills
• Good command of written and spoken English and Chinese (Putonghua)
• Able to adapt well in a sales and service oriented environment
• In-depth appreciation of mainland culture and practices. Candidates admitted under the Immigration Arrangements for Non-local Graduates (IANG) are welcome

Business Development Manager, Offshore Banking (Ref: SYL/OFS-BDM/INT)

Responsibilities

• Actively acquire and prospect new Premier Banking offshore customers through various channels, develop and strengthen their relationships with the Bank
• Working closely with Relationship Managers to ensure smooth hand-over and partnership in managing customer experience
• Contribute to the bottom-line of Premier Banking through the accomplishment of customer count and growth target
• Up-sell, cross-sell and provide regular market information to customers
• Ensure superior customer service and contribute to the overall customer experience of Premier Banking
• Compliant with local laws, regulations, bank’s policies, including risk management policies and procedures

Requirements

• ​Bachelor's degree or above
• A pass in HKSI Paper 1,7,8 and IIQE Paper 1,2,3 will be an advantage
• Team player, self-initiated and sales-driven with good interpersonal skills
• Sound knowledge of banking products, such as insurance and wealth management products in mainland, Hong Kong and Singapore
• Proficiency in MS office applications
• Good presentation and communication skills
• Good command of written and spoken English and Chinese(Putonghua)
• Able to adapt well in a sales and service oriented environment
• In-depth appreciation of mainland culture and practices
• Fresh Graduates or candidates admitted under the Immigration Arrangements for Non-local Graduates (IANG) are welcome In-depth appreciation of mainland culture and practices

Assistant Vice President, Digital Channels (Remote Channels and Digital Projects) (Ref: BL/DCD-RCDPAVP/INT)

Responsibilities

• Manage projects relating to open API, ATM, FPS, website management and digital applications
• ATM administration, networks services management and implementation
• Open API administration and management and use case deployment
• Overall management of digital projects through the whole development cycle on business proposal preparation, vendor selection, user requirement formation, project testing and execution management
• Manage stakeholders’ expectations and cost management
• Ensure collaboration among different team of developers, vendors, partners and end users
• Ensure processes comply with regulatory requirements and compliance standards
• Ensure the customer journey is seamless with customer centric design
• Compile market and regulatory reports on research findings and recommendations
• Analyze and benchmarking latest market data in banking and financial industry
• Perform ad hoc duties as assigned

Requirements

• Bachelor's degree in Business or a related discipline​
• At least 6 years of working experience in digital product/service development
• Good business acumen with solid knowledge of banking and financial products
• Solid experience in digital channel projects on API, ATM and digital application projects including project management, requirements specification, testing and project launch management
• Experience in managing website content administration and traffic analytic
• Understanding of regulatory guidelines and risk control from HKMA, HKAB in digital channels perspective
• Knowledge of latest Fintech, digital landscape and trends, innovative and details-oriented
• Knowledge on ATM administration, networks services management and implementation skill
• Proficiency in MS PowerPoint, Excel Marco, Webpages development, content management and traffic analytic skills

Manager / Assistant Vice President, Digital Channels – SME projects (Ref: BL/DCD-SMEM/INT)

Responsibilities

• ​Assist to plan and participate in digital channel development for Consumer and SME banking projects under digital business user team
• Manage and execute digital projects on acquisition, SME cash and loan Assist to manage digital projects through the whole development cycle on business proposal preparation, vendor selection, user requirement formation, project testing, execution management and performance tracking
• Work very closely with product owners in digitizing the product sale channels
• Assist to manage project budget and channel revenue generation to meet business P&L
• Assist to manage stakeholders’ expectations and cost management
• Ensure collaboration among different team of developers, vendors, partners and end users (both consumer and SME teams)
• Ensure processes comply with regulatory requirements and compliance standards
• Enhance the UX and flow to come up a seamless digital customer journey with customer centric design
• Compile market reports on research findings and recommendations
• Analyze latest market data in banking and financial industry
• Perform ad hoc duties as assigned

Requirements

• Bachelor's degree in business administration, finance, computer science, e-Commerce or related discipline
• At least 5 years of relevant working experience on digital channel development in banking/finance industry
• Solid project management experience in banking/finance industry
• Good business acumen with solid knowledge of banking and financial products including both consumer and SME banking
• Demonstrate strong analytical skill and business mindset
• Strong stakeholders, developer and partners management skill
• Understand of regulatory guidelines and risk control
• Keep abreast of latest market trend and technology
• Experience in managing sizable projects with tracked result
• Strong written and spoken in English and Chinese
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure

Assistant Vice President, Digital Channels (Digital Projects) (Ref: BL/DCD-AVPDC/INT)

Responsibilities

• ​​Manage projects relating to FPS, open API, digital payments, website management and digital application projects on digital channels
• Plan and manage ongoing development and business adoption on FPS and open API initiatives according to payment strategies
• Lead website content management system migration project, website revamp project, traffic analytic project
• Supervise and support day-to-day content management and customer notifications management of bank website
• Overall management of digital projects through the whole development cycle on business proposal preparation, vendor selection, internal and external controls and compliance clearance, user requirement formation, project testing and execution, implementation management
• Manage stakeholders’ expectations and cost management on project deliverables
• Ensure collaboration among different team of developers, vendors, partners and end users
• Ensure processes comply with regulatory requirements and compliance standards
• Ensure the customer journey is seamless with customer centric design
• Compile market reports on research findings and recommendations
• Analyze and benchmark the latest market data in banking and financial industry
• Perform ad hoc duties and assignment per direction and interests from management

Requirements

• Bachelor's degree in business administration, finance, computer science, e-Commerce or related discipline
• At least 8 -10 years of working experience in digital product/ service development in banking/finance industry
• Good business acumen with solid knowledge of banking and financial products
• Demonstrate strong analytical skill
• Strong stakeholders, developer and partners management skill
• Good understanding of regulatory guidelines and risk control
• Knowledge of latest Fintech, digital landscape and trends, innovative and details-oriented
• Knowledge of client-side programming skill on HTML, JavaScript, CMS, website analytics
• Experience in deploying sizable system revamp with tracked result
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure
• Solid project management experience in banking/finance industry
• Strong written and spoken in English and Chinese

Assistant Vice President / Manager, Digital Channel (Internet and Mobile Banking) (Ref: BL/DCD-AVPDCIMB/INT)

Responsibilities

• ​Plan and manage digital acquisition projects for consumer segment
• Responsible for planning on acquisition strategy to meet acquisition KPI
• Formulate plans on the adoption of latest market technology to facilitate account opening process
• Overall management of digital projects on Internet and Mobile Banking through the whole development cycle on business proposal preparation, vendor selection, user requirement formation, project testing and execution management
• Manage stakeholders’ expectations and cost management
• Ensure collaboration among different team of developers, vendors, partners, operation units and end users
• Ensure processes comply with regulatory requirements and compliance standards
• Enhance the UX and flow on the usage of respective digital channels
• Ensure the customer journey is seamless with customer centric design
• Compile market reports on research findings and recommendations
• Analyze latest market data in banking and financial industry
• Perform ad hoc duties as assigned

Requirements

• Bachelor's degree in business administration, finance, computer science, e-Commerce or related discipline
• At least 5 years of relevant working experience in digital product/service development and exposure on consumer segment
• Good business acumen with solid knowledge of banking and financial products
• Good understanding on account opening process
• Solid project management experience in banking/finance industry
• Understand of regulatory guidelines and risk control
• Knowledge of latest Fintech, digital landscape and trends, innovative and details-oriented
• Experience in deploying sizable system revamp with tracked result
• Strong stakeholders, developer and partners management skill
• Demonstrate strong analytical skill
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure
• Strong written and spoken in English and Chinese
• Proficiency in MS PowerPoint, Excel

Assistant Vice President, Digital Channel (Digital Governance and Analytics) (Ref: BL/DCD-AVPDCDGA/INT)

Responsibilities

• ​​Plan and manage digital governance related projects and analytics under digital business user team for both consumer and SME banking
• Understand regulatory guidelines and risk control such as SPM-TM-E-1 of e-Banking
• Lead overall management of digital governance related projects through the whole development cycle on user requirement formation, functional specification, project testing and execution management
• Ensure processes or project deliverables comply with regulatory requirements and compliance standards
• Work very closely with developers, end users and control units to ensure projects aligned a proper control standard
• Identify and make suggestion for improvements according to regulatory guideline or circular
• Compile statistic reports on research findings and recommendations
• Manage stakeholders’ expectations, timeline and cost management
• Analyze latest market data in banking and financial industry
• Formulate analytic framework/reports to track the digital channel performance/KPI
• Work closely with data analytic units for data extraction and regular reporting
• Perform ad hoc duties as assigned

Requirements

• Bachelor's degree in business administration, finance, computer science, e-Commerce or related discipline
• At least 6 years of working experience on digital channel development and governance in banking/finance industry
• Solid knowledge of digital banking, remote channels (internet, mobile) and latest fintech trend
• Solid experience in project management and data analytics for digital channel performance management
• Strong understanding in regulatory guidelines and risk control on digital channel
• Experience in managing sizable digital governance projects with tracked results
• Good business acumen with solid knowledge of banking and financial products
• Demonstrate strong analytical skill
• Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility, able to work under pressure and independently
• Strong written and spoken in English and Chinese

Bank Officer, Operating and Settlement Services (9-month contract) (Ref: BL/INV-AOSS/INT)

Responsibilities

• ​​Approve product creation/ maintenance in Investment Account System
• Process branches’ orders via Investment Account System
• Perform daily settlement activities of various investment products
• Approve payment instructions/corporate actions prepared by maker
• Communicate with branches and business counter parties to ensure smooth settlement process
• Handle reconciliation monthly statement
• Assist in ad-hoc/UAT project 

Requirements

• ​Associate degree / Higher diploma or above
• 1 - 2 years’ experience in banking or financial institution, preferably with experience in settlement for investment products
• Detail-minded and with good communication skills
• Good PC skills, fast and accurate typing

Credit Officer (One-Year Contract) (Ref: VL/AEF-CO/INT)

Responsibilities

• ​Handle auto loan application and conduct phone verification with customers to fulfil credit assessment requirements, Know Your Customer (KYC) and Customer Due Diligence (CDD) for new account opening.
• Handle telephone enquiries from customers / car dealers
• Input data of loan applications, customer’s demographic information for data checking and verification by Credit Reviewer.
• Perform User Acceptance Test for system enhancement
• Handle ad hoc assignments when required

Requirements

• ​​Tertiary education or University Graduate
• 1-2 years relevant banking experience in finance sector
• Experience in customer services
• Good communication, telephone manner, interpersonal skill and common sense
• Good command in English, Cantonese, and Putonghua
• Proficiency in MS Office application

Credit Officer (Ref: BL/AF-CO/INT)

Responsibilities

​
• ​Handle auto loan application and conduct phone verification with customers to fulfil credit assessment requirements, Know Your Customer (KYC) and Customer Due Diligence (CDD) for new account opening
• Handle telephone enquiries from customers / car dealers
• Input data of loan applications, customer’s demographic information for data checking and verification by Credit Reviewer
• Perform User Acceptance Test for system enhancement
• Handle ad hoc assignments when required

Requirements

• ​Tertiary education or University Graduate
• 1-2 years relevant banking experience in finance sector
• Experience in customer services
• Good communication, telephone manner, interpersonal skill and common sense
• Good command in English, Cantonese, and Putonghua
• Proficiency in MS Office application

Currently no vacancy in this area

Currently no vacancy in this area

Currently no vacancy in this area

Assistant Manager, Business Compliance - Account Review Team (Ref: BL/SIBM-AM/INT)

Responsibilities

• ​To review & update customer’s CDD/EDD profile; to keep track on the review progress & to ascertain completion within predetermined timelines in accordance with Group Policy
• Act as a centralized contact point and perform end-to-end customer communication to acquire customer updated information & documentation, and to conduct AML/CFT assessment to Medium/High Risk Entity & Individual customers including but not limited to name screening hit review, PEP or Adverse News analysis, transaction review, etc.
• Identify any irregularity or suspicious tx observed during periodic review and escalate and file STR to CMP on any suspicious transaction identified, and to assist in structure and implement risk control strategy and risk mitigation measures to ensure effective AML control
• Provide assistant to supervisor in structuring work process flow, to engage in system enhancement development and participate in AML-related projects.

Requirements

• Bachelor's degree in Business-related discipline
• High proficiency in English and Chinese, and knowledge of general PC applications
• 3 - 4 years compliance experience on Business/Corporate Banking
• Candidates with knowledge on HK Banking Regulatory requirement (HKMA)
• Hands-on experience in relation to Enhanced Customer Due Diligence on both Individual & Corporate customer
• AAMLP or equivalent qualifications preferred

Senior Customer Service Officer – Call Centre (Ref: CL/BOC-CS/INT)

Responsibilities

• Handle customer enquiries, from incoming call, outbound call and email, on various banking products, credit card, cash installment and banking services
• Handle requests from customer including but not limited to banking products, ATM, credit card, cash installment ebanking application, etc.
• Perform account maintenance
• Provide administrative support to the team as assigned

Requirements

• Form 5 or above
• Min 1 year experience in banking industry (with card CS experience in Call Centre is preferable)
• Good knowledge in PC (i.e. MS Office)
• Proficiency in spoken English, Chinese and Putonghua
• Detail-minded and customer-oriented
• Good communication skill and telephone manner
• Customer and service oriented and able to work under pressure