People with disabilities, we have your back
At OCBC, we strive to ensure our banking services address the needs of all customers, including people with disabilities.
Branch
- Permanent or temporary ramps are installed at selected branches. Find a branch, Wealth Management Centre or Premier Banking Centre with barrier-free access.
- Guide dogs are welcome at all our branches.
- Call buttons are installed at selected branches to facilitate customers seeking assistance from bank staff.
- Service counters and meeting rooms at selected branches are wheelchair accessible.
- Permanent or temporary ramps are installed at selected branches. Find a branch, Wealth Management Centre or Premier Banking Centre with barrier-free access.
- Guide dogs are welcome at all our branches.
- Call buttons are installed at selected branches to facilitate customers seeking assistance from bank staff.
- Service counters and meeting rooms at selected branches are wheelchair accessible.
ATM
- Visually impaired customers can use headphones at all OCBC Bank ATMs and follow the voice instruction to complete certain transactions such as:
- Cash withdrawals
- Balance enquiries
- Password maintenance
- Find OCBC Bank ATMs that support voice navigation.
- Visually impaired customers can use headphones at all OCBC Bank ATMs and follow the voice instruction to complete certain transactions such as:
- Cash withdrawals
- Balance enquiries
- Password maintenance
- Find OCBC Bank ATMs that support voice navigation.
Digital Banking
OCBC Bank adopts the requirements of the Web Content Accessibility Guidelines (WCAG) with the aim to make web content more accessible to people with disabilities.
Our internet banking platform provides the following services to customers with hearing impairments:
- Report loss of credit, debit or ATM cards
- Activate new credit cards
Customers with hearing impairments can use our live chat or email to ebc_hk@ocbc.com to use these services:
- Cancel credit or ATM cards
- Report unauthorised transactions, including those related to credit cards, debit cards, ATM cards, and bank accounts.
- Book appointments for banking services
Voice Security Token
- To assist visually impaired customers in performing high-risk transactions via Internet Banking, we provide a physical Security Device with audio capability. For instructions, please read the user manual.
OCBC Bank adopts the requirements of the Web Content Accessibility Guidelines (WCAG) with the aim to make web content more accessible to people with disabilities.
Our internet banking platform provides the following services to customers with hearing impairments:
- Report loss of credit, debit or ATM cards
- Activate new credit cards
Customers with hearing impairments can use our live chat or email to ebc_hk@ocbc.com to use these services:
- Cancel credit or ATM cards
- Report unauthorised transactions, including those related to credit cards, debit cards, ATM cards, and bank accounts.
- Book appointments for banking services
Voice Security Token
- To assist visually impaired customers in performing high-risk transactions via Internet Banking, we provide a physical Security Device with audio capability. For instructions, please read the user manual.
Phone Banking
- If you have a hearing impairment, you may authorize a third party to contact us to handle the following emergency services on your behalf:
- Report loss of credit, debit or ATM cards
- Report ATM or credit cards trapped by an ATM
- If you have a hearing impairment, you may authorize a third party to contact us to handle the following emergency services on your behalf:
- Report loss of credit, debit or ATM cards
- Report ATM or credit cards trapped by an ATM