CAR LOAN

You can visit our Auto Loan Office at:

1/F Eastern Central Plaza, 3 Yiu Hing Road, Shaukeiwan, Hong Kong

We are open Monday to Friday from 9:00 a.m. to 5:00 p.m (except Saturdays, Sundays and public holidays).

You can renew your vehicle licence yourself if you have an “iAM Smart+” account with digital signing capability through the GovHK website. If you are unable to renew online, submit all required documents directly to the Transport Department Licensing Office. For assistance, our team is available to help you with the renewal process.

We can also help you retain or assign your vehicle registration mark. Please click here to refer to the related fee from the Bank Services Fee Guide and can click here to download the Transport Department application form (TD129) and (TD148).

To submit your application:

• Complete and sign the forms (with company chop if applicable) and address proof.
• Provide all other required Transport Department documents and submit everything to our Licence & Insurance Administration Section.

Important Requirements

Vehicle Registration Document must show the registered owner’s signature (for personal vehicles) and an authorized representative’s signature with company chop (for company vehicles).

Please review all form instructions carefully before submitting.

To renew your vehicle insurance, contact any licensed insurance provider for a quotation and ensure the coverage meets or exceeds your outstanding loan balance.

After renewal, please email your updated insurance documents (cover note,certificate of insurance, or policy schedule) to aef_insurance@ocbc.com for our records and to facilitate your vehicle licence renewal.

As per our agreement, we require the original insurance policy for secure keeping. You may return it by mail or in person at our office. If your insurer issues electronic policies, please email the digital copies to aef_insurance@ocbc.com instead.

To settle your loan and collect your vehicle documents, please follow these steps:

First, schedule an appointment to visit our office during business hours. When you come, bring your personal identification document. If this is a company vehicle, please also bring your company chop.

You will need to show proof of payment - either a cash transfer receipt from any OCBC Bank branch or your cheque payment confirmation.

If someone else is handling the settlement for you, they must bring:

• An original authorization letter signed by you (with company chop if applicable)
• Their own identification document
• The payment receipt

Important Note:

For cheque payments, please allow 4 working days for clearance before collecting your vehicle registration document. Cash payments allow for immediate document release.

Remember, all signatures must match those on your original loan agreement.

We recommend calling (852) 2281 9888 or email to aef_settlement@ocbc.com to schedule an appointment for loan settlement. This allows us to prepare your payoff amount and ensure we can complete the process efficiently. A typical settlement takes about 30 minutes once you arrive at our office.

You have several convenient ways to make your Car Loan repayments:

1. Autopay
   Simply complete the Direct Debit Authorisation Form and send it to us or your banker to set up automatic monthly repayments.
2. PPS (Phone Payment Service)
   The daily cut-off time for PPS payments is 7:00 p.m., Monday to Friday. Here’s how it works:
   • Call 18011 to register your payment account
   • Call 18031 to make a payment:
     • Enter your PPS password
     • Enter our merchant code “63” (OCBC Bank (Hong Kong) Limited)
     • Enter your 16-digit Agreement Number (e.g., 0830 123456 888 000)
     • Select payment type “5” (Loan Repayment)
     • Enter the repayment amount
     • Note down the payment reference number
     • End the call

     Please ensure your payment is made before the cut-off time. Payments after the cut-off time, on Sundays, or on public holidays will be processed on the next business day.

3. OCBC Bank Branch Counter or Drop-in Box
   You can pay in cash or by cheque at any OCBC Bank branch counter. Alternatively, drop your cheque in the drop-in box—just remember to write your vehicle registration number or loan account number on the back.