Screen Capture/Recording Feature on the OCBC Bank (Hong Kong) Mobile App

Important security update for the OCBC Bank (Hong Kong) mobile app (“the App”). To enhance the security of your transactions and protect you from malware, screen capture and recording feature on the App on Android devices has been disabled.

This security measure can help to prevent unauthorised access or misuse of your personal and financial information. Disabling the screen capture and recording feature can help secure and protect your sensitive data.

If you would like to save or share transfer/payment records, please press the “Download” or “Share” button on the transaction completion screen.

To further strengthen security, please follow these tips:

1. Download apps only from trusted sources:
   Use official app stores to download apps provided by verified developers. Avoid third-party sources that may contain malware.
2. Be mindful of app permissions:
   Carefully review permissions before installing apps. Disable unnecessary or excessive device permissions (e.g. accessibility permissions), especially for apps installed from untrusted sources. This can help prevent scammers from stealing your bank login credentials.
3. Install reputable security software:
   Use updated anti-virus and anti-spyware software on mobile devices.
4. Regularly update your devices:
   Keep operating systems and apps up to date for better security.
5. Be cautious of suspicious messages:
   Avoid clicking on suspicious links or downloading unknown apps.
6. Be cautious of Wi-Fi networks:
   Avoid unsecured networks when banking online.
7. Avoid storing sensitive information:
   Don't save passwords or account numbers on mobile devices.
8. Enable security features:
   Use auto-lock, passcode lock and remote wiping to protect data.
9. Stay vigilant:
   Stay informed about malware scams and check for security alerts from your bank.

Your security and privacy are our top priorities. We are committed to providing a safe and secure banking experience. By staying vigilant and implementing these security measures, together we can protect ourselves from malware scams and ensure the safety of your financial information.

If you encounter any suspicious activities, please contact the Bank on (852) 3199 9188 immediately.

OCBC Bank (Hong Kong) Limited maintains strict security standards and procedures to prevent unauthorised access to information about its customers. OCBC Bank (Hong Kong) Limited will never contact its customers by email or other channels to ask customers to validate personal information such as user ID, account number or password information, and will not send emails with embedded links to other websites for transactions. If you receive such a request, please contact OCBC Bank (Hong Kong) Limited on (852) 3199 9188.

This message and any attachments are confidential to the ordinary user of the email address to which it was addressed and may also be privileged. If you are not the addressee or you have received this message in error, please contact pmd_hk@ocbc.com immediately and delete it from your system and please do not copy, forward, disclose or use any part of it. Internet communications cannot be guaranteed to be timely, secure, error or virus-free as information could be intercepted, corrupted, lost, arrive late or contain viruses. OCBC Bank (Hong Kong) Limited does not accept liability for any errors or omissions arising from internet transmission.