Empowering you to bank safely and securely
Dispute card transactions
Have oversight of your transactions.
WHAT IS THE ‘DISPUTE CARD TRANSACTIONS’ FEATURE?
Available in the OCBC Internet Banking or OCBC Bank Mobile App and Internet Banking, this feature lets you easily dispute incorrect or suspicious transactions.
HOW DISPUTE CARD TRANSACTIONS PROTECTS YOU
Protection against unauthorised transactions
Disputing suspicious or fraudulent transactions ensures that you are not liable for card transactions that were not made by you (provided that the transaction was not authorised via OTP or Biometric Authentication, or your card was not lost/stolen and used in person).
Provides recourse when merchants fail to deliver
Disputes provide you with recourse in instances where merchants fail to deliver, deliver defective merchandise, or render dissatisfactory products/services.
Protection from billing errors
The ability to dispute transactions protects you from billing errors.
how to get started
- Dispute transactions easily via OCBC Internet Banking, OCBC Bank Mobile App; or contact our 24-hour Customer Service Hotline (Tel: +852 2543 2223).
- If you find an unauthorised transaction(s) on your card statement, report it to us with written objection within sixty (60) days from issuance of the Statement or immediately upon receiving an SMS notifying you of the transaction(s).
- Provide the information or supporting documents we request so we can assist you in reporting the unauthorised transaction(s) to the relevant card associations (i.e. Visa, Mastercard and UnionPay).
- There are no dispute rights for transactions that have been fully authenticated, such as via OTP (One-Time Password) or OCBC Mobile App authenticated. All decisions are subject to the sole discretion of the card association.
LEARN MORE ABOUT DISPUTING CARD TRANSACTIONS
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