In-app notification / One-Time Password (OTP)

Stay protected from online fraud. OCBC will send you an in-app notification for biometric authentication or an OTP via SMS whenever a transaction is made with your card.

Credit Card activation

To prevent unauthorised card use, your new or replacement card cannot be used until you activate it.

Credit card chargeback protection

Send us a chargeback request if you did not receive or are not satisfied with the products and services you purchased. The chargeback mechanism is bound by relevant rules and regulations as stipulated by Credit Card Associations (Visa/Mastercard/UnionPay).

Transaction alerts

Receive SMS notifications whenever a transaction is made with your OCBC credit card.

eStatements/eAdvice

Access your bank statements of the past 7 years securely via OCBC Online Banking. Receive email notifications when your new statement is ready.

SMS Sender Registration Scheme

To help the public verify the identity of SMS senders and combat scam messages, the Office of the Communications Authority (OFCA) has launched the “SMS Sender Registration Scheme”. OCBC has joined the Scheme and we will use the following “Registered SMS Sender IDs” with the prefix “#” to send one-way SMS to local mobile users:

#OCBCHK
#OCBCHK1
#OCBCHK2
#OCBCHK3

Card lost

Report your lost card via OCBC app or call us to suspend functions instantly. Protect funds 24/7 with real-time security and prevent unauthorized transactions.

Authorisation limits

Set authorisation limits to secure high-value transactions. Verify in real-time and protect against fraud with OCBC OneToken or hardware token authentication.

Manage overseas card

Activate overseas card usage for secure travel. Control ATM withdrawals and payments abroad via OCBC app or SMS for security and alerts on transactions.